Shipping Policy

Delivery to Canada*

* Delivery excludes weekends and holidays. In-stock items only.
* Orders placed will be processed within 1 to 3 business days excluding holidays.
* dearbyrenee.ca is not responsible for any customs fees, duties, taxes or brokerage fees involved in the shipping or receiving of your package. Please research these fees and taxes prior to placing your order as they can be quite costly. Please note that if an international package is refused or undeliverable for any reason, it will be abandoned at customs and there will be no reimbursement for the product or the shipping fee.
*The cost for international standard shipping is calculated based on product(s) weight. For other shipping methods, please send us a message through our Contact Us page.

Shipping Retrictions:

Refused/Undeliverable Packages

A $15 CAD Non-Delivery Fee will be charged for refused/undeliverable shipments. For international orders, a $30 CAD Non-Delivery Fee will be charged for refused/undeliverable shipments. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund or store credit. Please double-check that your shipping address is correct before you place an order to avoid incurring this fee.

Domestic Delivery Time - Standard Shipping

Orders shipped within Canada can be expected within 2-3 business days. Please note free shipping does not include weekends and holidays. All delivery times are estimates. The total time needed to deliver your package may be longer. Dear by Renée® is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

Out of Stock

If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email.

Holiday Shipping

In accordance with Canadian Statutory holidays, our warehouse will be closed on the following days:
New Year's Day
Family Day
Good Friday
Victoria Day
Canada Day
Civic Holiday
Labour Day
Thanksgiving Day
Christmas Day
Boxing Day

 


dearbyrenee.ca reserves the right to refuse any order.